FAQ


Where is your company located? 

  • EVERYDAY HAPPIER is located in California, USA

    How long will it take to receive my order? 

    • Because we ship directly from our partners from different countries, your item may take 3-5 weeks to arrive.
    • If the item is handmade, it may take longer due to the handcrafting process. Approximately 2-5 business days on top of shipping time. 

    What forms of payment do you accept?

    • We currently accept all major credit cards such as MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVERY. We also accept PayPal transaction. 

    How secure is my personal information? 

    • EverydayHappier.com adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

    How much is shipping?

    • This depends on the product ordered, the total weight, and where we're shipping to. However, we provide Free Shipping over $50 purchase for USA customers. 

    Are the "FREE" items really free?

    • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00!

    How can I be sure my order was processed?

    • Shortly after you have paid for and completed your purchase, you will receive an email confirmation informing you that your order has been received.

    Why have I not received any order confirmation details?

    • Most times this is because our customers have accidentally entered their email information incorrectly, as order confirmation is sent automatically upon payment. 
    • If you believe you may have entered your email incorrectly please contact us ASAP and we will fix it for you.

    Will I be notified when my order is shipped? 

    • Yes! You will receive a confirmation email after placing your order, and another when your order is shipped. If you did not receive a shipping confirmation email from us within 7 business days please contact us.  

    Why is my tracking number not working? 

    • Tracking numbers are not working at times because it has not been processed by the shipping carrier yet. Please do not panic if it does not show up immediately, it's on its way. It may take a few days for logistic company to update the information. However, our partners do not always provide tracking numbers. 
    • If you don't see your tracking process in 7 business days, please contact us by emailing us at support@everydayhappier.com. 

      Where is my order?

      • If you have not received your item within the estimated shipping time please contact us immediately. If our system shows that your order was either lost or never delivered to the shipping address provided, we will go ahead and process another order at no cost to you. Lost packages by the shipping carrier is beyond our control and frequently happens.
      • Please note if an incorrect shipping address has been provided, we will not be responsible to the lost.

      I ordered 2+ items, but only received one... Where is my order?

      • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

      I received a damaged item. What should i do? 

      • If you received damaged or defective merchandise, please email a photograph of the damaged item to support@everydayhappier.com along with your order number and we would be happy to begin the exchange process.

      Item has been delivered to mailbox or delivered in that are stolen? 

      • We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if replacement item is needed. 

      Can I exchange for another item?

      • We can only exchange for another product if your order has not been processed/ shipped out by our supplier(s).
      • Certain items e.g.t-shirt, mugs are processed automatically upon order confirmation in this case we cannot exchange for another item.
      • Each supplier will have different terms and conditions. Please contact us via email at support@everydayhappier.com
      • Exchanges does not apply to sale item, free items and gift cards/vouchers.

        How can I cancel my order? 

        • You can cancel your order and receive a refund within 24 hours. If you request cancellation after you received a shipping confirmation email, a refund will only be issued once your order has been returned to our "return" address. If this is the case, please email at support@everdydayhappier.com for return address.

        When will I receive my refund? 

        • Please allow 2-3 business days before a refund is placed after receiving the return order. And allow another 2-3 business days before the refund appears in your credit card statement. 

        What is your return policy? 

        • If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs. Customer will be liable for return shipping cost, some case return item may require tracking information.
        • We do not offer refund or exchange for sale item(s). Please choose your item carefully. 
        • Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. You must provide us an image of the item and email us at support@everydayhappier.com for replacement.
        • Do NOT send item back to the sender addressed indicated on the package. Please email us for a return address. Tracking is required for returning item(s).
        • Our print-on-demand merchandises such as T-shirt, mugs, etc cannot be returned or exchanged because it is sent to our print-on-demand production house right away after you order. We do not hold stock so we are unable to make any exchanges. If there is a mistake and it’s our fault, we will happily accept returns and send a replacement at our own cost.

        •  Items that are non returnable are:
          • Gift cards/vouchers
          • Print-on-demand items (t-shirts, mugs, shoes, etc)
          • Free items
          • Sales items
        • If the worst has happened and you'd like to do a return, please send us an email at support@everydayhappier.com.
        • If your case is qualified described above then contact us for a return address. However, please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit. 

        Do you have a customer service phone line?

        • We have a phone line: 424-254-9792 and you can leave a message there. However, we ask that all customer service inquiries be submitted in writing to support@everydayhappier.com. We answer every customer's questions and concerns in a timely manner. 

        Can’t find what you’re looking for?

        Please complete a contact form with any questions, or email support@everydayhappier.com